FAQ
RenoSystemPro
  • We help train the user on the project setup. It can take a couple of hours or longer for initial setup depending upon the number of tasks and options assigned, and how in-depth the user wants the system to manage the project. Once the project is set up, you invite all the participants to the system and it’s off and running.

    Designate which individual(s) add units [rooms] to the system. With a couple clicks of the mouse, a unit [room or blocks of rooms] is [are] added. The software communicates with all designated parties what is happening and what is coming up in relation to their tasks.

  • Your subscription has two components, a per project annual fee and per unit[room] fee. To start, you pay an annual per project fee which varies based upon the number of projects active.  Each new project will include a number of free units. Once that number has been reached, there will be a one-time fee per unit[room] as they are added to the system and billed as a group each month. If you add 10 units[rooms] over the course of the month, your credit card will be billed on the first day of the following month for all 10 units[rooms].

  • The software can be purchased and used by anyone involved in the Unit [Room] Renovation business. It was created to manage these projects from all aspects. 
    Subscribers can be:

    1. Building Owners
    2. Property Management Companies
    3. Contractors
    4. Subcontractors
    5. Suppliers
    6. Anyone else who is involved in this business and wants an efficient management system.
  • You only have access to the projects you are tied to. Let’s use a couple examples:

    Example 1: You are a contractor doing a renovation project. In this example, you are the client (the one paying for the software subscription) using this software to manage your project. You and your designated individuals would have access to only this projects information. You would set the project up and have access to all the administrative functions for this project. You would not see any information about any other projects in the system.

    Example 2: You are still a contractor but now you are also working on a renovation project for someone else as a subcontractor. Since you are just a user in this scenario, you would not have access to the administrative functions of this project, only the access given you by the project client. Your home screen would show you that you have access to 2 projects, the one you are the client for and this one as a subcontractor.

    You may have multiple user roles within the software system but you can only see the projects that you are tied to, either as a client or as a project participant.

  • Yes. The system has numerous daily and project specific updates. The project administrator can turn certain updates on or off depending on what each user needs. 

  • You can have as many projects going at one time as you can manage. It is not up to us to regulate the number. 
     

  • No. While it is easier to view items on a desktop or laptop, you can also access your project from any mobile device. In time we will be adding applications designed specifically for iOS, Android, and Windows devices.
     

  • Yes. We will not sell your personal information to any 3rd parties. Your personal and credit card information is processed through the Elavon payment gateway. They secure and process payments for major airlines, banks, health care, and hospitality companies just to name a few. They are one of the major payment gateways in the world. Your personal and credit card information is protected through their Advanced Fraud Detection Suite and their system meets or exceeds Payment Card Industry Data Security Standard (PCI DSS) compliance.
     

  • You will have access to the project information through the duration of the project subscription period. Thereafter, you will have the option to obtain viewing rights for as long as you need.
     

  • RenoSystemPro

    Privacy Policy

    Effective date: May 07, 2018

    Aloha Software, LLC ("us", "we", or "our") operates the https://www.renosystempro.com, https://www.rspmultifamily.com, and https://www.rsphospitality.com websites (the "Service").

    This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

    We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.renosystempro.com, https://www.rspmultifamily.com, and https://www.rsphospitality.com websites.

    Information Collection And Use

    We collect several different types of information for various purposes to provide and improve our Service to you.

    Types of Data Collected

    Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

    We may use your Personal Data to contact you with software notifications, newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.

    Usage Data

    We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Location Data

    We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Software, Service, to improve and customize our Service.

    You can enable or disable location services when you use our Service at any time, through your device settings.

    Tracking Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies. We use Security Cookies for security purposes.

    Use of Data

    Aloha Software, LLC uses the collected data for various purposes:

    • To provide and maintain our Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer support
    • To gather analysis or valuable information so that we can improve our Service
    • To monitor the usage of our Service
    • To detect, prevent and address technical issues
    • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

    Transfer Of Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and India based servers and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Aloha Software, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure Of Data

    Disclosure for Law Enforcement

    Under certain circumstances, Aloha Software, LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Legal Requirements

    Aloha Software, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of Aloha Software, LLC
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability

    Security Of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    "Do Not Track" Signals

    We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

    You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

    Service Providers

    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Analytics

    We may use third-party Service Providers to monitor and analyze the use of our Service.

    Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

    Payments

    We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

    The payment processors we work with are:

    Elavon

    Their Privacy Policy can be viewed at https://www.elavon.com/privacy-pledge.html

    Links To Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Children's Privacy

    Our Service does not address anyone under the age of 18 ("Children").

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes To This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • By email: info@alohasoftware.com
    • By mail: 7863 S Jasper Way, Englewood, CO 80112

Risk Free 90 Day Trial *

For a Limited Time, Try RenoSystemPro Risk Free for 90 Days! We will also help to onboard all of your properties, schedules, and anything else needed for the success . If you do not feel that it is the software for you and your team, cancel your subscription and you will not be charged a dime! During the first 90 days we will not even require your credit card info so that your evaluation is truly without risk. After the 90 day period you will be required to enter your credit card info or risk your account being suspended. A condition of this offer is that you will provide Aloha Software with at least one customer review per user prior to the end of your 90 day period. By using the software and providing the customer reviews, you authorize Aloha Software to use your references as we see fit for marketing purposes.
SALES AND SUPPORT : 800-883-0138
© 2021, Aloha Software, LLC. All Rights Reserved
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